A global survey of over 32,000 employees across 47 countries reveals that while AI is widely used in the workplace, it’s often misused. Many employees (61%) hide their AI use, 55% present AI-generated content as their own, and 66% use tools without knowing if it's permitted—fueling a trend known as “shadow AI.” Though most users report gains in efficiency, access to information, and innovation, a significant portion engage in risky practices such as uploading sensitive data into public tools or relying blindly on AI outputs.
These behaviors increase the likelihood of errors, privacy breaches, and regulatory non-compliance. Despite this, only 34% say their company has formal policies guiding AI use. The study underscores the need for responsible AI governance, better employee training, and fostering a culture of transparency. Organisations must prioritize AI literacy and provide clear policies to ensure AI is used safely and ethically. Without these safeguards, the benefits of AI risk being outweighed by potential harm, making effective oversight and an open, learning-oriented culture critical for long-term success.